Shipping & Returns

Postage & Handling

For orders within Australia a flat rate of $ 7.00 applies. Postage for orders over $ 395.00 is FREE** No export restrictions apply.

International

We accept orders from Australia and Internationally. International orders are not subject to tax, so tax will not be calculated into the price for Overseas Purchasers.

Postage

We endeavour to process and despatch your order to you within 2 working days of receipt of your order, and customers should receive their order within 7-10 working days. However, time of delivery is not of the essence and AquaSmart shall not be liable for any loss resulting from delay for any reason. If for any reason an item is not in stock, we will contact you. Orders are despatched using Australia Post. Items usually arrive within a few days, although you should allow up to 7 working days for delivery. If for any reason your order has not been delivered within this time frame, please contact us at info@aquasmart.com.au Orders can only be posted to addresses, as a signature is required upon receipt, we are unable to post to PO Box numbers. If you are out when the postman calls to deliver, he will leave a card telling you how to arrange redelivery or from where you can collect the parcel. If you do not collect your parcel within a specified timeframe (usually 7 days), the parcel will be returned to us by the Post Office and you will need to arrange with us for a new delivery and you will have to pay the postage costs incurred in resending the parcel.

Cancellation and Returns

Orders can be cancelled until the time of dispatch of orders. If after this time, you wish to cancel your order, you have the right to do so within 7 days from the day after the date of receipt of your order. Please email us at info@aquasmart.com.au as soon as possible. We will give you the address to which you should return your order. You are responsible for taking care of the goods if you decide to cancel and goods should be returned in the same condition as you receive them. Returns should be wrapped securely in the same packaging in which they were received. You will be responsible for the shipping costs and ensuring that the goods arrive back to us in perfect resaleable condition. Customers are advised to arrange insurance and send returns using recorded or special delivery as proof of postage will not be accepted as proof of delivery. We are not liable for the cost of returning any goods. We will refund you the amount of your purchase (using the same method that you used for payment and excluding the post and package charge of delivering you the goods) within 30 days of the date the notice of cancellation is received. If an item arrives damaged, please email us immediately at info@aquasmart.com.au and we will make arrangements for a replacement to be delivered at no extra cost. You will be asked to send back the damaged item in its original packaging, so please retain the goods until you contact us. Please do not return any item to us without first having emailed us to explain the problem. We hope that you and/or the recipient are satisfied with each of the products in your order. If you are not, please call or email us at info@aquasmart.com.au within 7 days of delivery of the goods.